Lumiplan’s growth has been made possible through its impeccable credentials through ensuring the best utilization of its products, as well as providing solid technical support with expert and stable teams.This is due to an ongoing commitment to provide the best customer service and satisfaction—at all times.
For Lumiplan, the relationship with customers is inscribed in the long-term. It is not just about installing the equipment, but also about ensuring the availability and continuity of service.
Lumiplan builds long term relationships with its clientele, as opposed to encouraging limited single transactions. Client engagement and partnership does not end with installations: the company ensures the availability and continuity of service.
As a result, Lumiplan stands out by offering support and services that combine quality, responsiveness and customer proximity.
Close to the customers’ needs, Lumiplan’s approach is based on an industrial policy of modularity of equipments.
Thanks to its dynamism and reactivity, Lumiplan’s customers get benefits that derive from the company's qualities:
› Horizontal dynamics: the size of the Group permits technological innovations to be shared by all verticals, thereby always maximising efficiency.
› Network: now on the market for over thirty years, Lumiplan has constructed a network of local technological agencies which help enhance reactivity and support to its customers.
On top of that, Lumiplan has developed the means ensure support services in the short, medium and long term:
› Hot Line,
› Remote maintenance using secure VPN connection,
› Logging of Stocks through business,
› Repair Workshops regular and systematic visits, in some cases mandatory ...
And of course benefits of a technical team who are skilled and experienced.